Privacy Policy
About Us
Website: https://www.carmeliepets.com
Contact Email: service@carmelie.net
Collection of Personal Information
When you visit our website, we collect information about your device, browsing activities, and details required to process your orders. We may also collect relevant information if you contact us for customer support. Any information that can identify an individual is regarded as Personal Information under this policy.
Device Information
Purpose: To ensure normal website operation, analyze site usage, and optimize user experience.
Collected automatically through cookies, log files, web beacons and tracking tags. Shared only with our authorized e-commerce service providers.
Collected data includes browser type, IP address, time zone, cookie records, viewed pages, search keywords and interactive behaviors.
Order Information
Purpose: To process transactions, complete payments, arrange delivery, send order updates, communicate with customers, prevent fraud, and provide product or marketing notifications.
Provided directly by you during purchase. Shared only with payment, logistics and official service partners.
Collected data includes full name, billing address, shipping address and payment related details.
Customer Support Information
Purpose: To answer inquiries and handle after-sales service.
Provided voluntarily by you via email or online consultation. Used only for service purposes and shared with third-party providers only when necessary.
Minors Protection
This website is not intended for users under the age of 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact service@carmelie.net to request deletion.
Sharing of Personal Information
We only share your personal information with compliant third-party service providers to deliver our services and perform contractual obligations.
Our store is operated through a professional e-commerce system. All order and visitor data are processed in accordance with official privacy regulations.
We may also disclose your information to comply with applicable laws, legal subpoenas, statutory requirements, or to protect our legal rights and interests.
Behavioral & Targeted Advertising
We may use your browsing and purchasing behavior to deliver personalized product recommendations and marketing content.
We use Google Analytics to analyze website traffic, and you may opt out of tracking at any time.
We share browsing, transaction and advertisement interaction data with advertising platforms through cookies to display relevant targeted ads.
You may disable personalized advertising via Google, Facebook and the Digital Advertising Alliance official opt-out pages.
Use of Personal Information
We use your personal information for the following purposes:
- Product sales and order fulfillment
- Payment processing, shipping arrangement and order follow-up
- Customer service and after-sales support
- Sending product updates, promotional offers and related notifications
- Prevent online fraud and enhance website security
GDPR Rights for EEA Residents
If you reside in the European Economic Area, we process your personal information based on legal grounds including your consent, performance of contract, compliance with legal obligations, protection of vital interests, public interest, and our legitimate business interests, without overriding your fundamental privacy rights.
Data Retention
We retain your personal information for order records, accounting archives and legal compliance purposes until you submit a formal request to delete your data.
Automated Decision-Making
Our e-commerce system may perform basic automated risk control such as abnormal transaction detection and IP risk blocking. This is only used for fraud prevention and will not affect your legal rights and interests.
No Sale of Personal Data
We never sell your personal identifiable information to any third party, and fully comply with CCPA and global privacy protection regulations.
Your Privacy Rights
Rights for EEA Users
You have the right to request access to your personal data, data correction, data deletion, restriction of processing, objection to processing, and data portability.
Rights for California Users
You are entitled to the right to know what personal data we collect, request deletion of your personal information, opt out of data sale, and receive equal service when exercising your privacy rights.
To exercise any of the above rights, please contact us: service@carmelie.net
Cookies Policy
We use functional, performance and advertising cookies to record your preferences, improve browsing experience and analyze website traffic. Most cookies remain valid for 30 minutes to 2 years. You may disable or block cookies through your browser settings; however, this may cause some website functions to work abnormally.
Do Not Track
There is no unified industry standard for Do Not Track signals. We will not change our data collection and usage practices based on your browser’s Do Not Track setting.
Updates to This Privacy Policy
We may update this Privacy Policy occasionally to adapt to business adjustments and legal compliance requirements. The updated version will be published on this page with the latest effective date.
Complaints & Contact
If you are not satisfied with our handling of privacy related matters, you may file a complaint with your local data protection authority.
For any questions regarding this Privacy Policy, please contact: service@carmelie.net