Privacy Policy
WHO WE ARE
Our website address is: https://www.carmelie.net
COLLECTING PERSONAL INFORMATION
When you visit our website, we collect information about your device, browsing activities, and details required to process your orders. We may also collect relevant information if you contact us for customer support. Any information that can identify an individual is regarded as Personal Information under this policy.
Device information
Purpose of collection: To ensure normal website operation, analyze site usage, and optimize user experience.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor SHOPLINE.
Personal Information collected: browser type, IP address, time zone, cookie records, viewed pages, search keywords and interactive behaviors.
Order information
Purpose of collection: To process transactions, complete payments, arrange delivery, send order updates, communicate with customers, prevent fraud, and provide product or marketing notifications.
Source of collection: Provided directly by you during purchase.
Disclosure for a business purpose: Shared only with payment, logistics and official service partners.
Personal Information collected: full name, billing address, shipping address and payment related details.
Customer support information
Purpose of collection: To answer inquiries and handle after-sales service.
Source of collection: Provided voluntarily by you via email or online consultation.
Disclosure for a business purpose: Used only for service purposes and shared with third-party providers only when necessary.
MINORS
This website is not intended for users under the age of 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact service@carmelie.net to request deletion.
SHARING PERSONAL INFORMATION
We only share your personal information with compliant third-party service providers to deliver our services and perform contractual obligations.
We use SHOPLINE to power our online store. You can read more about how SHOPLINE uses your Personal Information here: https://www.shopline.com/terms.
We may also disclose your information to comply with applicable laws, legal subpoenas, statutory requirements, or to protect our legal rights and interests.
BEHAVIORAL ADVERTISING
We may use your browsing and purchasing behavior to deliver personalized product recommendations and marketing content.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://thenai.org/about-online-advertising/.
You can opt out of targeted advertising by visiting:
Google: https://www.google.com/settings/ads/anonymous
Facebook: https://www.facebook.com/settings/?tab=ads
Digital Advertising Alliance: https://optout.aboutads.info/
USING PERSONAL INFORMATION
We use your personal information for the following purposes:
- Product sales and order fulfillment
- Payment processing, shipping arrangement and order follow-up
- Customer service and after-sales support
- Sending product updates, promotional offers and related notifications
- Prevent online fraud and enhance website security
LAWFUL BASIS (GDPR)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
RETENTION
We retain your personal information for order records, accounting archives and legal compliance purposes until you submit a formal request to delete your data.
AUTOMATIC DECISION-MAKING
Our e-commerce system may perform basic automated risk control such as abnormal transaction detection and IP risk blocking. This is only used for fraud prevention and will not affect your legal rights and interests.
SELLING PERSONAL INFORMATION
We do NOT sell your personal identifiable information to any third party.
GDPR RIGHTS (EEA Residents)
If you are a resident of the EEA, you have the right to access, correct, update, port, or request deletion of your personal data. To exercise these rights, please contact us at service@carmelie.net.
CCPA RIGHTS (California Residents)
If you are a California resident, you have the right to know what personal data we collect, request deletion, and opt out of any sale of personal information. We do not sell your information.
COOKIES
We use functional, performance and advertising cookies to record your preferences, improve browsing experience and analyze website traffic. Most cookies remain valid for 30 minutes to 2 years. You may disable or block cookies through your browser settings; however, this may cause some website functions to work abnormally.
DO NOT TRACK
There is no unified industry standard for Do Not Track signals. We will not change our data collection and usage practices based on your browser’s Do Not Track setting.
CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on this page.
COMPLAINTS
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
CONTACT
For any questions regarding this Privacy Policy, please contact us at:
Email: service@carmelie.net